Operations Manager/Assistant Manager
Full Time • Huntsville
Replies within 24 hours
Benefits:
- 401(k)
- Company parties
- Competitive salary
About the Role
We’re seeking a highly organized and hands-on Service/Repair Manager to oversee daily operations, coordinate field technicians, manage inventory, and ensure exceptional service delivery to our customers. This role requires a balance of operational leadership, technical expertise, and strong communication skills.
Key Responsibilities
Daily Operations
- Lead morning meetings with the service crew to review job specifics, confirm technicians have the proper tools, parts, and chemicals for assigned tasks.
- Coordinate with office staff to ensure all jobs are properly scheduled and assigned to qualified technicians (Repairs, Diagnostics, Openings, Closings, Green Pools, etc.).
- Review Serviceminder tickets for accuracy, including pictures, notes, and chemical pricing.
- For smaller operations, assist in the field with high-level jobs and quality control checks as needed.
- Conduct daily debriefs with technicians to:
- Foster communication and support team well-being.
- Address any job or customer concerns.
- Identify needs for parts, tools, or materials.
- Provide notes and guidance for the next day’s schedule.
- Foster communication and support team well-being.
Customer & Internal Communication
- Serve as the technical point of contact for customers regarding repairs, maintenance, and cleaning services.
- Support technicians with troubleshooting assistance throughout the day.
Inventory & Ordering
- Manage ordering, stocking, and inventory control of parts, tools, and chemicals.
- Focus on maintaining availability of high-turnover items while minimizing excess inventory.
- Create and schedule proposals, ensuring timely ordering of related parts.
Team Development & Training
- Organize and lead regular training sessions on new chemicals, cleaning methods, tools, materials, and safety protocols.
- Conduct performance reviews, providing feedback to drive technician growth and accountability.
- Mentor junior technicians, promoting a culture of continuous improvement and professional development.
Compensation: $20.00 per hour
Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.
Our pool technicians, or ‘Scouts’ as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you’ll be spending so much time outside!
Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.
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We offer competitive pay
Advancement opportunities, including year-round employment
On-the-job training so you’re fully equipped to service customers.
Lots of time outdoors!
Great work culture that rewards hard work through an incentive structure
Additional job perks such as team meals and celebrations for special occasions