Client Service Coordinator
Full Time • Pool Scouts of Lake Norman & South Charlotte
Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.
Key Responsibilities
Customer Communication
- Answer incoming client calls and emails
- Respond to service inquiries and provide basic pricing information
- Schedule pool services including maintenance, openings, repairs, and inspections
- Follow up with clients regarding appointments and service updates
Scheduling & Operations
- Manage the daily service schedule for technicians
- Coordinate appointments to ensure efficient routes and coverage
- Adjust schedules when weather or service needs change
- Support the team in maintaining organized service record
Client Experience
- Ensure customers receive prompt and professional communication
- Address questions and service requests in a helpful manner
- Help identify opportunities for additional services when appropriate
- Assist in maintaining high customer satisfaction
Qualifications
We are looking for someone who is:
- Friendly and professional on the phone
- Highly organized and detail-oriented
- Comfortable using scheduling software and basic office tools
- Able to multitask in a fast-paced environment
- Reliable and proactive in solving problems
Preferred Experience
- Customer service or administrative experience
- Scheduling or dispatch experience in a service business (HVAC, landscaping, pool service, etc.)
- Experience with CRM or scheduling systems
Compensation & Benefits
- Competitive hourly pay
- Performance bonus opportunities
- Training and support
- Opportunity to grow with a rapidly expanding local business
Schedule
Full-time preferred
Monday – Friday
Some flexibility depending on seasonal demand
Why Join Pool Scouts?
- Growing service company with strong local reputation
- Positive team environment
- Opportunity to grow as the business expands
- Be part of a company focused on quality and professionalism
Compensation: $20.00 per hour
Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.
Our pool technicians, or ‘Scouts’ as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you’ll be spending so much time outside!
Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.
Apply here.
We offer competitive pay
Advancement opportunities, including year-round employment
On-the-job training so you’re fully equipped to service customers.
Lots of time outdoors!
Great work culture that rewards hard work through an incentive structure
Additional job perks such as team meals and celebrations for special occasions