Pool Scouts of Southern MD and Annapolis is looking for a skilled professional Lead Pool Technical Specialist in the service industry, and we’re looking for an energetic and hard-working field operation professional to join our Pool Scouts team. Working alongside operations and franchise owner, the Lead Pool Technical Specialist is responsible for providing exceptional field operations and technical support to our customers. This full-time position is based White Plains, MD. The ideal candidate will have substantial experience in the pool service industry, strong people skills, and a passion for small business. Must be a fit with our fun, hard-working, and energetic culture.

Pool Scouts offer advancement opportunities, including year-round employment, for high-performing technicians who demonstrate strong technical and interpersonal skills, translating into an exceptional customer experience.

Key Responsibilities

Serve as a subject matter expert on all aspects of pool cleaning and maintenance services and the Pool Scouts’ way of servicing customers
Provide high-touch support in all aspects of field operations to our pool technicians including face-to-face technical support, phone/email support, and video chat as needed
Deliver initial and follow-on field operations training to our technicians

Required Qualifications

Highly organized with strong time management skills and the ability to multi-task
Exceptional customer service and communication skills
Outstanding work ethic, keen attention to detail, and willingness to work collaboratively in a team environment
Solid computer skills, including proficiency in Microsoft Office and CRM applications
Ability to thrive in a dynamic, fast-paced environment Enjoy being outdoors and doing physical work
Valid driver’s license

Previous pool experience and/or mechanically inclined helpful but not required. We provide on-the-job training. We actively seek transitioning military personnel & veterans.

Why Pool Scouts?

- We provide a safe & happy work environment.

- Quality paid training with our lead technician.

- No nights!

Compensation: $18.00 - $21.00 per hour

Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.

Our pool technicians, or ‘Scouts’ as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you’ll be spending so much time outside!

Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.

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