Customer Service Agent Fully Remote - US

Customer Service Agent

Full Time • Fully Remote - US
Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations.  The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations. 
Responsibilities:
  • Sell initial and recurring service to residential pool owners via inbound calls
  • Proactively engage existing customer base via outbound calls
  • Provide excellent customer service to existing and new customers
  • Manage customer work orders, invoicing and billing via business management software
  • Manage technicians, service schedules, and vehicle routing
  • Manage inventory of materials and chemicals
  • Oversee financial aspects of local business
  • Represent business in some local marketing capacities
Requirements:
  • A Sales-focused individual with experience
  • Excellent customer service and communication skills
  • Computer savvy with strong software user skills
  • Positive can-do attitude
  • Highly organized with strong attention to detail
  • Ability to manage a team of technicians
  • Familiarity with Profit & Loss statements, and comfortable with numbers
Additional details:
  • Full-time position with typical hours of 8am-5pm, Monday-Friday
  • Home based position. 
Some weekend work and additional hours required during busy times of year (spring and fall)

This is a remote position.

Compensation: $15.50 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.

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The Perks of Working with Pool Scouts

We offer competitive pay
Advancement opportunities, including year-round employment
On-the-job training so you’re fully equipped to service customers.
Lots of time outdoors!
Great work culture that rewards hard work through an incentive structure
Additional job perks such as team meals and celebrations for special occasions